Store Policy

Candle Specifications

All of our candles are hand-poured in small batches, using soy wax sourced from Canadian farms, phthalate-free fragrances, and clean-burning cotton or wood wicks.
Cotton wick made from 100% pure cotton.
- (Complies with Canadian Candles Regulations SOR/2016-165 (no spontaneous reignition)
Fragrances can be added on request.
Eco-Friendly Packaging: We ship using recyclable materials whenever possible, ensuring your parcel arrives safely and sustainably.

Gift Service Details

Your candle arrives beautifully presented in a timeless white box, finished with a delicate satin bow in your choice of classic hues : burgundy, copper, or brown.

Your personal message will be handwritten on an elegant card, making it perfectly ready for gifting.

Customer Care

At our studio, every candle is poured with care, and every customer is treated with the same intention. We’re here to help you with any questions about our products, orders, or care instructions.

📩 Email: moamcandlehouse@gmail.com
⏰ Response time: Within 2 to 3 business days

If you have questions about burn/candle care, please refer to this page.
If you have questions about fragrance notes, please refer to this page.
If you have questions about custom requests, we’ll be happy to guide you.
Please remember that minor variations in color and texture are natural and part of the beauty of hand-crafted work.

Privacy & Safety

Your privacy matters deeply to us. Any information you share including your name, contact details, and payment information is used solely to process your order and provide the best experience possible.
We will never sell, trade, or share your personal information with third parties, except as necessary to complete your purchase (such as payment processing and shipping services).
Our website uses secure encryption and trusted payment gateways to ensure your information is protected at every step.
By using our site, you consent to the collection and use of information in accordance with this policy.
If you have any questions about your data or privacy, please reach out to us directly at moamcandlehouse@gmail.com

Wholesale Inquiries

We’re thrilled to be expanding our studio’s reach through thoughtful retail partnerships.
Our Wholesale Program *coming soon* will offer curated access to our hand-poured collections, including seasonal releases and bestsellers.
If you’re a boutique, concept store, or gift shop interested in carrying our candles, we’d love to connect.
Please check back soon for our wholesale catalog and application form, or email us at moamcandlehouse@gmail.com to express early interest.
Every partnership we take on is rooted in shared values: mindful design, sustainability, and craftsmanship.